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HOW TO PLACE A QUOTE & THE ORDER PROCESS

We accept orders online or via email. If you have questions or need assistance placing your order, please call us on 07 5594 0499 and we will only be to happy to help.

 

#1: Submit Order

A: Orders can be placed through our Quote/Order cart or email Sales Department

B: Choose your Garment/Product from the above categories.  Eg. Business Wear, Headwear, Polo shirts, Sportswear Etc.

C: Example: Click on Polo Shirts, Select a gender, Select a fabric, select a style then fill out the item by selecting a colour, item size, and Embroidery

or Screen Printing positions.

 

#2: Logo Prep

E-mail your logo to our Art Department or upload your design via our online order process. Acceptable formats for submission are: jpg, eps, ai, psd, pdf, tiff files. Most printers should have your logo in one of the above-mentioned formats. We prefer to work with an electronic version of your logo.

 

#3: Logo Proof Approval & Colour Replication

·      A proof of the logo decoration of your choice will be emailed to you for approval. If there are no changes needed, please sign and date the form and               return it to us for processing.

·      Logo colours will be matched as close as possible according to your instructions.

        Screen printing: For best color matching results, please provide us Pantone matching numbers for the colors in your logo. (uncoated colours are used for Textile Printing) We will endeavour to match the Pantone Colours with our standard range of printing inks. If you require the colours in your design to be matched exactly to Pantone Colours, a small matching Fee of $15.00 per colour applies. If no color is specified our standard printing ink colours will be used.  You can download the Pantone Colour System from our down-loadable documents page.

        Embroidery: We will endeavour to match your colour as close as possible with the range of embroidery threads we have available in our department. If you require the colours in your design to be matched exactly to Pantone Colours, a small Matching fee depending on the number of items ordered of $10 per colour Cone applies. If no specific color is specified, standard colors will be used to replicate your logo. You can download the Kingstar Colour System from our down-loadable documents page.

·      Your order will be scheduled into production after we received your signed proof approval.

·      Orders canceled after the set up has been processed, a $65 non-refundable disc fee will be charged to your credit card or deducted from your deposit.

 

#4: Payment

A 50% deposit is payable on all standard orders. A 75% deposit may be requested depending on the type of order placed. Once the deposit has been paid orders can no longer be changed, work will begin and the  balance is payable on completion of goods.

 

Payment can be made in the following ways,

 

·    Credit Card: (Visa, MasterCard only) (You can pay over the phone or via our online payment system)

 

·    Cheque: made Payable to Esp Apparel Pty Ltd (please post to Att: Accountants Department ESP Apparel Po Box 120 Runaway Bay Qld 4216)

 

·    Direct Debit: ESP Apparel Pty Ltd BSB 484 799, Acc No 050217115 (*Please email a bank remittance with your Order Number if you pay by this option)

 

 

#5: Production Time

Depending on the selected logo decoration style or availability on the product chosen, most orders are complete in 7 to 10 working days after logo approval, excluding public holidays.

 

#6: Shipping

Orders are shipped via Australia Post or Startrack Express, unless otherwise requested. Most orders are received in 3-5 working days.

 

  If you have any questions or require further information Please Contact Us 

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